About Us
The company we are creating this database for is Network Buffalo. Network Buffalo is a computer security company that sells computer security software, hardware and services to companies. NSEC prides itself on its value added services and its impeccable customer service. The company is a small company consisting of 3 sales people, 6 technical support staff, 1 licensing administrator,CEO,CFO, President, 1 administrative assistant, 1 receptionist, and 2 out of state technical employees. The database is being built to bring the licensing department to a paperless status. Currently the records of licenses, hardware, software subscription purchases, software subscription renewal, and sales personnel are all being kept in paper files that are grossly overfilled and hard to manage and maintain. Currently there is no system in place. Everything is being managed by hand. Building this database can cut down the time it takes to find a record or information regarding a customer's licenses, software subscription renewal dates, purchase dates, license keys etc. This database will enable the licensing administrator as well as other employees who need to view pertinent information regarding a customer, one touch, accurate information needed to service the customer. No longer will it take days to get back to a customer regarding a licensing key or software renewal question. The database will streamline the licensing department making it more productive. This will help to deliver the value added service of timely renewal notices and no more lapses in subscription coverage. This also helps the licensing administrator free to handle other tasks he or she is responsible for.